2013 Crystal Cruises

Crystal Cruises, are motivated by a single goal: to provide you with the finest experience not only in cruising, but in all of luxury travel.

Letter from the President:

It is my personal pleasure to welcome you into the fascinating world of Crystal Cruises. At sea and ashore, we share your passion for discovery and have created itineraries that showcase the world and all its glory, from favorite must-see destinations to undiscovered gems of rare beauty. A careful balance of onboard enrichment and shore side adventure is combined to create the most magnificent experiences, ones you are sure to treasure for a lifetime.

Travel connects us. To our world, our loved ones and ourselves. It bridges differences and cultivates understanding and acceptance. It tantalizes our curiosities and quenches our desire for adventure and discovery. Everything we do at Crystal Cruises is designed to evoke a sense of astonishing wonder, from the surprising thoughtful touches your stewardess attends to in your stateroom to the authentic experiences you enjoy ashore.

Aboard the two highest-rated ships in the world, Crystal Symphony and Crystal Serenity, you will discover the hallmarks of Crystal... extraordinary service, abundant space, exceptional quality and incredible choices. This is the very essence of our company; this is the Crystal Difference. A steadfast commitment to excellence has earned us unprecedented recognition as the World’s Best for an incredible 15 years – an accomplishment unmatched by any other cruise line, hotel or resort anywhere in the world.

We are thrilled that you are considering travel with us, and we welcome the opportunity to explore the world with you.

Gregg L. Michel, President, Crystal Cruises

Crystal Cruises: A Mission of Excellence

We are committed to providing excellent service to our customers, the guests and travel agents who book and support our product. In meeting their needs, every service we provide to our customers must be of the highest quality and integrity – whether it is shipboard or shore side.

We must constantly seek improvement and innovation of our services as well as strive for reduction of our costs in order to maintain reasonable fares, thereby enhancing the value of our service to customers. All bookings must be serviced promptly and accurately with the highest respect and courtesy. Our suppliers and distributors must have an opportunity to make a fair profit.

Crystal Cruises is concerned about our staff, the men and women who work with us, both shipboard and shoreside. Each employee is regarded as an individual whose dignity is respected and merit is recognized. All employees should be provided with working conditions that are clean, orderly and safe. All employees should feel free to make suggestions and comments in a reasonable manner. Crystal Cruises provides equal opportunity for development and advancement for those qualified. Crystal Cruises is committed to provide competent management.

 

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